Beginning in week one, you should keep track of the time that  you spend on the planning, design, and implementation of this project.  Every week you will complete the Weekly Work Log and Hands-on Progress  Report that you started in Unit 1.  
This is a living document.
Each week you will add on to the log that you had saved for the  prior week. For example, in Unit 3, you will have Unit 1, Unit 2, and  Unit 3 work activities documented. 
After completing it for the week, you will submit your work every week.Weekly Work Log and Hands-on Progress Report

Use the following table to record this week’s work and progress. Each week you should set goals for what you’d like to accomplish. Then, as you accomplish each of the deliverables, you should provide a short explanation about your experience (what went right and what went wrong), along with any sources that you used to complete or troubleshoot the task. You’ll also want to include screenshots of any errors or accomplishments you encounter. In addition to gaining points for this week, you’ll have a great reference point when you begin to write your final paper. Each week you should have 5-10 entries in this table.



Explain the desired outcome – i.e. install the operating system, create users, set up the router, etc.

Explanation of Deliverable

Describe what you did, and how the process went – did things go smoothly? Did you encounter any problems? Did you complete the task?


List any sources that you used for installation, completion, troubleshooting, etc.


Each deliverable should have at least one screenshot showing your progress (successful installation, the listing of all created users, a successful connection test, etc.)

Wk 1

Selecting a single ticketing system software that would be used by the entire business

I did I research at least three proposed ticketing system software and chose the one which was more suitable for our business. Things didn’t go smoothly since they were more or less the same in terms of the functionality that we required as a business. But I finally ended up choosing ServiceNow as my ticketing solution.


Choosing a network working environment operating system for the ticketing solution software

I chose Windows server 2019 as my network working environment. It was a difficult encounter choosing a working environment since it was supposed to have high availability and also it was to work in a Windows working environment.


Selecting a cloud-based service that our system would use to operate and store it data in the cloud for easy accessibility

This was not an easy task to undertake since we had to consider using a cloud-based service that was affordable and highly efficient for our working process. I ended up choosing Azure cloud-based service as our cloud-based solution.


Installation of the ticketing system solution on a virtual machine to demonstrate how they work.

What I did here was we took all the three proposed ticketing solution and installed them one by one so that we would identify their pros and cons. The process was very tiresome since I repeated the same thing for each ticketing system, also identifying each of their pros and cons took critical analysis because all of them were very much appropriate for our business use. I finally selected the one that was cost-effective, was able to be easily understood by the users a

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